fbpx
Select Page

Frequently Asked Questions

Do I need to register before I place an order?

No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

How do I register?

To register, please click here.

Why should I register with Bwell?

Registering is fast, free and easy! Here are the benefits:

1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.

What methods of payment do you accept?

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, Visa-Debit/MasterCard-Debit cards from the following banks BMO, RBC, Scotia Bank, and Credit Union in Ontario and British Columbia.

Do prices displayed on the website include taxes?

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Can I modify or cancel my order?

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed.

How do I check the status of my order?

To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” on the right side beside the order information. At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order.

Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?

While we make every effort to fulfill your entire order, on the rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the unshipped item(s).